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At Dura Globes we work to make sure that our customers are fully satisfied with their purchase. But if you need to return or exchange your order, please note the following guidelines in order to make the return or exchange process easy and prompt.
To return or exchange an item you must request a Return Merchandise Authorization (RMA) form. The returned item must be in its new, original condition, and include all original packaging material and paperwork. In the event of a return, the customer is responsible for all outbound and return shipping charges. When shipping the item back, please purchase insurance and keep the tracking number. Although we offer free (or reduced) shipping on almost all products, please remember that we pay shipping charges to FedEx, USPS, or another freight carrier to get the product to you. As a result, after receiving your returned item, we will refund the amount you originally paid minus our actual initial outbound shipping charges. Please note we must receive the returns at our warehouse within 14 days of the RMA issuance.
To request a Return Merchandise Authorization (RMA), click here.
If you would like to exchange your product for another model of equal or higher value, you will receive a full refund, which will then be applied to the new purchase. The customer will be responsible for the return costs.
Non-Holiday Time Frame
You have 30 days from the date the package is delivered to you to request an RMA. Please note that we must receive your returned item within 15 days from the date we send you the RMA.
Extended Holiday Time Frame
For any product purchased between November 1 and December 24, you will have until January 31, 2018 to request an RMA.
Damaged or Defective Products
In the event that your order arrived damaged, defective, or missing a part, please let us know within 7 days of when you received the order. Since we are an authorized distributor of all the products we offer, either Dura Globes or the relevant manufacturer will ship the missing part or a replacement, and we will cover all the shipping charges with our apology for the inconvenience. During the holiday season, you will have until January 6 to inform us of any defect. We would appreciate it if you inform us as soon as possible of any visible damage to the package or product so we are able to file a claim with the carrier.